Return and refund policy

Returns & Refund Policy – Bellmere

At Bellmere, we strive to ensure your satisfaction with every purchase. If you wish to return an item, please follow our guidelines to facilitate a smooth returns process.

📍 Eligible Regions

Returns are available for customers within the United Kingdom.

✅ Returnable Items — Conditions

To return a product, the following conditions must be met:

Return Period: Within 14 days of receiving your shipment
Condition: Must be in its original, unwashed, and unused condition
Packaging: Must be returned in undamaged, original packaging
Included: All original labels, accessories, user manuals, warranty cards, and any extras must be included

💸 Return Costs

Restocking Fee: No restocking fees apply
Shipping Costs: Return shipping costs are the responsibility of the customer
Return Label: Customers are responsible for providing and paying for the return label
Customer Remorse, Defects, or Incorrect Items: Return costs are always the responsibility of the customer

🔁 Return Process

For incorrect, damaged, or defective items:

Contact Us: Email support@usebellmere.com within 24 hours of delivery
Investigation: Our team will investigate and guide you through the process
Replacement: If the item is in stock, a replacement will be arranged
Return Instructions: If not in stock, we’ll send a return form via email
Shipping: Pack the item as received and send it to the return address provided
Inspection: We will inspect the item once received
Refund: If approved, refund will be issued within 5 business days via the original payment method

For customer remorse (change of mind, exchange, etc.):

Contact Us: Email support@usebellmere.com
Return Form: Our support team will send instructions and a return form
Shipping: Send the item to the return address provided via tracked courier
Tracking: Send the tracking number to our team
Inspection: After receiving the item, it will be inspected
Exchange/Gift Voucher: If approved, you may receive either an exchange or a gift voucher equal to the value of the product
Note: Shipping costs are non-refundable

🕒 Return Timeline

The return process may take up to 5 business days. You will be informed throughout the process.

📬 Return Address

Returns must be sent to the address provided in the return form emailed to you by our team.

🚚 Return Method

Products must be returned by post or courier to the designated return address.

💳 Refund Processing Time

Refunds are processed within 5 business days via the original payment method used.

Refund Policy

Eligible Refunds: Only issued for incorrect or defective products
Non-Refundable Items: Gift items and promotional products
Gift Cards: For remorse-based returns or exchanges, a gift card may be issued equal to the product value
Refund Timeframe: Within 5 business days after inspection and approval

Undelivered Orders

Full Refund: If your order is not delivered, you are entitled to a full refund
Order Cancellation:
Orders can be canceled within 2 hours of being placed
After your order has been picked up by the courier, it cannot be canceled and must be returned upon delivery

🛠 Refund Process – Summary

Contact Us: Email support@usebellmere.com within 24 hours of receiving a damaged or defective item
Investigation: Our team will review your case and send return instructions
Packaging: Carefully pack the item and include the return form
Shipping: Send the product to the return address provided
Inspection: Once received, the item will be reviewed
Refund Notification: If approved, you’ll receive a confirmation
Processing Time: Refund will be completed within 5 business days

📞 Customer Support

Your satisfaction is our top priority. For any concerns or additional support:

Store Name: Bellmere
Company Name: THD DIGITAL BUSINESS LLC
Email: support@usebellmere.com
Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States
Opening Hours:
Monday to Saturday: 9:00 a.m. – 5:00 p.m.
Sunday & Public Holidays: Closed
Response Time: Within 1 business day